Some of you may or may not be aware that there are some organizational changes that occurred today that impacted CAs and Team Leads in Arizona, Colorado, and New Mexico, along with a few Team Leads from other locations in the company.Īs you know, Sorenson’s business changes rapidly, and this requires that we regularly evaluate our organizational structure and resources to ensure that they are properly aligned with current business objectives. Probably just fine and dandy!Īnd for the record, this isn't my main account for obvious reasons.Įdit: A week later and I still haven't been paid, haven't had any emails or mail from CaptionCall or Sorenson, and haven't had any response to my inquiries. I wonder how those half dozen overseas, outsourced call centers they tried to hide from us a few years ago are doing though, hmmm. Personally, while pissed, I'm waiting until I receive the paperwork before I begin contacting the Labor board and consulting a lawyer, or approaching the local media regarding this.Īlso, if you look at some of the other few posts in /r/CaptionCall you can see other employee grievances from past issues, as well. After the 5 minute zoom call that informed 175+ of my fellow Phoenix and Tucson Arizona coworkers (read: not including all of the Colorado Springs, CO, New Mexico, and the Remote Texas employees that also had the rug pulled out from under them.) I even had enough time to access my information on file and verify that both a current, correct email address and home address were listed. It's now nearly 10 hours after I was notified of my "separation" from the company and I have zero information in my email. It can only lead to better understanding of the current situation and help people. Share it to anyone they know that's involved. I urge all CC/Sorenson employees, regardless of their current employment standing with the company, to spread the information they read here and in other threads. So thank you again and at this time we will end this call. Again, we want to thank you for all the contributions you’ve made, we realize there’s a lot of years of service and a lot of impact that’s been given to our customers over the years. We ask that after this call you view your personal email to review these documents. So after this call, your workday will end and we will clock you out. This document is an agreement that’s customized specifically for each employee. The final one is a separation agreement, this is specifically for full-time employees only. If you have any questions regarding the letter, please send an email to They will also be the second one is a FAQ document, this document should answer most of your questions regarding these changes. The first one is a notice letter, we ask that you review the letter that each of you will receive. Sent to your personal email address and if we don’t have a personal email address on file for you, it will be mailed to your home address. So everyone knows, you’ll be provided with three documents today, via email. We know this information will be difficult for many to process and we appreciate the contribution you have provided the company during your employment and absolutely wish you the best uh, in your future endeavors. Understand that this decision is for business and in no way reflects your abilities. We understand that individuals on this call have dedicated years of service to the customers and to the company. This communication will serve as notice of termination. It is with regret we inform you that your position will be eliminated effective today, January 25th, 2023. As you know, Sorenson‘s business Changes rapidly and it requires that we regularly evaluate our organizational structure and resources to ensure that they are properly aligning with current business objectives.Īt this time it has been determined that there will be a reduction in force. We do have some information that is going to be difficult for us to share, and, uh, we appreciate your patience while we relay this latest information to you. So, uh, Tyler, regional Director will be speaking, as well as myself, I am one of the regional directors here. Um, just wanted to let no everybody on this call know who will be speaking today. Jumping on the call at the last minute, I know it was short notice. Here’s what they said on the call if anyone’s interested: To lay us off with no notice…didn’t even let us finish up this pay period.
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